Blank Screen or Unable to See Hub

Blank Screen or Unable to See Hub

Are you experiencing difficulties accessing the Power My Analytics hub? If you're encountering a blank screen or unable to see the hub after logging in, this guide will walk you through the common causes and provide step-by-step solutions to get you back on track.

Issue



The Power My Analytics Hub fails to load or displays only a blank screen after logging in.
  • Area Affected: Power My Analytics Hub

Possible Causes

  1. Your browser may have cookies blocked
  2. Your company firewall may be blocking Power My Analytics

Solutions

1. Enable Cookies

Cookies are essential for the proper functioning of the PMA hub. Follow these steps to enable cookies in your browser:

  1. Open your browser settings
  2. Navigate to the Privacy and Security section
  3. Locate the cookie settings
  4. Select Allow all cookies

    The privacy and security section of the Google Chrome browser settings.

  5. Save changes and refresh the PMA hub page

2. Try an Alternative Connection

If enabling cookies doesn't resolve the issue, the problem may lie with your network connection. Try to access the PMA hub through:

  • A personal computer (outside your work network)
  • A VPN connection
  • Your mobile phone's data connection

If you can access the hub using one of these methods, it's possible that your company's firewall is blocking access to Power My Analytics.

3. Contact Your IT Department

If you suspect that your company's firewall is causing the issue, contact your company's IT department to request permission to access Power My Analytics.



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