Disconnect and Reconnect a Source from Your Hub

Disconnect and Reconnect a Source from Your Hub

Are you experiencing errors in your reports? Many issues can be resolved by simply disconnecting and reconnecting a data source. This guide will walk you through the process.

Issue

Errors in reports that can be resolved by disconnecting and reconnecting the data source.
  • Area Affected: Hub > Sources
Note: Disconnecting your data sources will not pause your subscription from being billed. To pause billing on your subscription, please see Pause or Resume My Subscription.

Steps

Disconnecting a Data Source

  1. Navigate to your Hub
  2. Click on Sources in the left navigation pane
  3. Locate the source that is causing issues
  4. Click the blue arrow icon next to the source



  5. Select Remove Connection

Reconnecting a Data Source

  1. In your Hub, go to Sources in the left navigation pane
  2. Click on +New Data Source



  3. Add the source you previously disconnected and complete the authentication process

Try loading your report again and see if the errors are resolved.

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