How to Connect to Freshdesk

How to Connect to Freshdesk

Info
Connecting your Freshdesk account to Power My Analytics allows you to centralize your customer support data for more efficient reporting and analysis. This guide will walk you through finding your Freshdesk API key and connecting your Freshdesk account to PMA.

Requirements

Before you begin, ensure you have:

  • An active Freshdesk account
  • An admin-level Freshdesk user profile (your API key inherits your user's permissions)
  • Your Freshdesk domain (for example, yourcompany.freshdesk.com)

Step 1: Find Your Freshdesk API Key

Power My Analytics connects to Freshdesk using your API key (a credential Freshdesk provides for tools like PMA).

  1. Log in to your Freshdesk account.
  2. Click your profile picture in the top right corner and select Profile Settings.
  3. Locate your API key on the Profile Settings page.
  4. Copy the API key so it is ready to paste into Power My Analytics.
Notes
Your API key carries the same permissions as your Freshdesk user profile. Use an API key from an admin-level user so Power My Analytics can access all of your ticket data.

Step 2: Confirm Your Freshdesk Domain

  1. Note the web address you use to access your Freshdesk helpdesk (for example, yourcompany.freshdesk.com).
  2. Keep it handy; you will enter it in Power My Analytics along with your API key.

Step 3: Connect Freshdesk to Power My Analytics

  1. Go to your Power My Analytics hub at https://hub.powermyanalytics.com and click on Sources in the left sidebar.
  2. Click the + Add new source button.
  3. Find and select Freshdesk from the data source gallery.
  4. Enter your Freshdesk domain and your admin-level API key.
  5. Click Connect to authenticate.
  6. You should see the "Source was successfully added" confirmation message.

Your Freshdesk account is now connected to Power My Analytics, and PMA will begin collecting your historical data automatically.

Remove Your Freshdesk Data Source from PMA

If you would like to disconnect your Freshdesk account from Power My Analytics:

  1. Go to your Power My Analytics hub at https://hub.powermyanalytics.com and click on Sources in the left sidebar.
  2. Find your Freshdesk account in the list of connected sources. Click the three dots to open the Action menu.
  3. Click Remove source.
  4. Click Confirm to remove the Freshdesk data source from PMA.

You can also reset your API key in Freshdesk (Profile Settings) to fully revoke PMA's access.

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