Basic Troubleshooting

Basic Troubleshooting


Most errors can be solved easily and independently. This article will guide you through some basic troubleshooting steps to get your reports looking great as quickly as possible.


Click "See Details" on the Error Description

If your report was made with a Power My Analytics data source, most of the errors you see in Data Studio contain helpful links to our own knowledge base.

Click See Details on the error.

The PMA demo template for Constant Contact showing an error message.

Copy and paste the link into your browser.

A popup in Looker Studio showing a Community Connector Error and details of the error.

Reconnect Your Data Source

Reconnecting the data source should always be the first thing you try if you are receiving unexplained data errors on your Data Studio report.

In Data Studio, go to Manage Added Sources, Edit, Edit Connection. Verify that you have chosen the correct hub, accounts, and settings then Reconnect.

The PMA connector configuration in Looker Studio.

If you need more help, see this article: How to Reconnect a Data Source

Verify Dates

Many source UIs will create reports with time frames like "last 7 days" or "current month." Depending on the UI, today's date may or may not be included. Set exact dates whenever possible to ensure that your data matches.

A screenshot of the Meta UI showing the option to select a date range for reports.

If you are using Data Studio, add a date control to the top of your page to make sure each of your charts shows the same date range.

The menu item in Looker Studio to add a date control to your report page.

Check Old Charts, Filters, and Custom Fields

Connector updates may have rendered some fields obsolete. Premade charts, filters, and custom fields will need to be rewritten.

A missing field error in a Looker Studio report.

Re-Activate Hidden Fields

If you are unable to locate a field you know should be there, the field may have been hidden.

The Available Fields sidebar in the right Data column of PMA's Facebook Insights Looker Studio report template.

Select Resource then Manage added data sources.

The menu option to manage added data sources in Looker Studio.

Click the launch icon next to the source with the missing field.

A list of data sources in the PMA Facebook Insights demo report.

Hidden fields will appear as a lighter color green. Select the field then click Show to return it to your field list.

The option under Data Sources to select a hidden field and show it







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