Difficulty Logging In

Difficulty Logging In

Are you experiencing issues accessing your Power My Analytics hub? This guide addresses common login problems, including blank pages and failed login attempts. We'll walk you through the causes and provide step-by-step solutions to get you back into your account quickly and easily.

Issue

You may encounter two issues when attempting to access the Power My Analytics hub:

  1. A blank page appears when loading the hub.
  2. The page bounces back to the login screen after attempting to log in.

Cause

The most common cause of these login difficulties is being logged into multiple Google accounts simultaneously.

Solution

Follow these steps to resolve the login issues:

  1. Manage Google Account Access:
    • Log out of all Google accounts except the one associated with your Power My Analytics hub.



    • Ensure you're using the correct Google account for your Power My Analytics access.
  2. Adjust Browser Settings:
    • Open your browser's settings and locate the cookie settings.
    • Select the "Allow all cookies" option.

Best Practices

To prevent future login issues and ensure smooth access to your Power My Analytics hub:

  • Avoid using Incognito/Private browsing modes when accessing Power My Analytics. These modes often block cookies by default, which can interfere with the login process.
  • If you must use Incognito/Private mode: Manually select "Allow all cookies" in your browser settings before attempting to log in.


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