No Data on Amazon Seller Report That Previously Worked
This article will address the following error:
Reports that previously worked now display No Data. An error is displayed in the logs for your data source:
"Task Failed Error: Authorization Error - PMA Error - Please ensure you have the minimum required access to the Amazon Account to get data. See this article: https://support.powermyanalytics.com/portal/en/kb/articles/connecting-to-amazon-seller"
This most often affects Promotions and Fees data, because Amazon protects those with extra permissions. It can appear even if you are a full account administrator.
Cause 1: Your Amazon access expired (most common)
When an administrator grants a user access to an Amazon account, that access expires after one year. Once it lapses, reports that previously worked begin returning the authorization error above.
Fix: Have the Amazon account administrator renew the user’s access on Amazon’s user-permissions page, then reconnect the source in your Hub (go to the Amazon Seller Central account, choose Actions > Reconnect Source) and refresh your report.
Cause 2: The report needs a specific permission (common for Promotions and Fees)
Promotions and fees are restricted data in Amazon Seller Central. Access is controlled at two levels, and both must be in place:
- Your Seller Central user permission. Under Settings > User Permissions > Manage Permissions, confirm Reports > Promotions Performance (View) for promotions, and Reports > Payments and Seller Fee Tax Invoices (View & Edit) for fees.
- Amazon API access. Reconnect the source (Actions > Reconnect Source), approve all permissions in the consent pop-up, then refresh.
Amazon serves the Promotions Performance report only to accounts enrolled in Amazon Brand Registry. If your account is not brand-registered, promotions data will not come through even when the permissions above are set correctly.
For the full breakdown, see How to Connect to Amazon Seller.
Cause 3: A field combination Amazon does not support
Some fields cannot be reported together. Most commonly, the Quantity field cannot be used in the same table as a Fee field (this produces incorrect fee values). Remove one and refresh.
Still seeing the error?
If the report still fails after renewing access, confirming the permissions above, and reconnecting the source, submit a ticket and include the exact field or report that is failing, a screenshot of the error, the name of your Hub and the Amazon account, and the date the data last populated correctly.
Related Articles
Troubleshooting Amazon Seller
Most errors that occur in Amazon Seller reports can be fixed easily without the need to wait for a response from our support team. This article will help you find everything you need to troubleshoot your Amazon Seller reports. If you have questions ...How to Connect to Amazon Seller
The following video and article provide instructions for connecting to Amazon Seller. Access Permissions Account administrators An administrator of the Amazon account can connect or grant access to other accounts to connect. Agencies and others Any ...Error: 'Unable to get live data for this component' in Amazon Seller Sales and Traffic by ASIN Report
This article will help to resolve the following problem: when pulling data from the Amazon Seller Central Sales and Traffic by ASIN report into Data Studio, Data Builder, Google Sheets, Microsoft Excel, or any other Power My Analytics reporting ...Why Do the Sales Numbers Not Align with My Amazon Seller Central Reports?
There are several reasons you might see different numbers when comparing the Amazon Seller Central connector with Amazon's reports. This article will help you troubleshoot reports that show different numbers from Amazon's in-house reporting. ...Amazon Vendor Central Data Connector User Guide
Amazon Vendor Central is Amazon's portal for vendors who sell their products wholesale directly to Amazon. This guide will help you connect your Amazon Vendor Central account to Power My Analytics, enabling you to automate the collection of your ...