Troubleshooting Facebook

Troubleshooting Facebook


Facebook's API is complex and often difficult to work with due to continuous changes and little documentation or support. Here you will find the most up-to-date information we have to troubleshoot issues that arise while making Facebook reports.


Facebook Ads

All the latest about Facebook's API changes:
Difficulty connecting can usually be fixed very easily. Try these articles before you submit a ticket:
If you are encountering missing or incorrect data, you can read about how to fix most of those errors here:
  1. Missing Sums on Facebook Ads Campaign Reports
  2. How to Create a Scorecard for Conversions in Facebook or Instagram Ads
  3. Results Field Does Not Work
  4. Choosing the Right Metrics for Website Actions and Pixels Performance Reporting
  5. Why Can't I Create Breakdowns by Objective in Facebook or Instagram Ads?
  6. Community Connector Error: Current Combination of Data Breakdown Columns Is Invalid

Facebook Insights

  1. Facebook Pages Missing from Dropdown
  2. Error: Unique Metrics Can Only Be Requested in 1/7/28 Day Intervals
  3. Facebook Insights Authorization Error
  4. How to connect Facebook Insights to the Social Media Dashboard template
  5. How to Avoid Duplicate Reports in Google Data Studio
  6. Missing Demographic Data in Facebook Insights
  7. Facebook Insights Total Reach Has Low Values for Grand Total
  8. Meta Business Suite Reach and Engagement Numbers Do Not Align with Facebook Insights Reports





    Still having issues?
    Send us a ticket and we will get back to you.
      • Related Articles

      • Basic Troubleshooting

        Most errors can be solved easily and independently. This article will guide you through some basic troubleshooting steps to get your reports looking great as quickly as possible. Click "See Details" on the Error Description If your report was made ...
      • Facebook Insights Data Connector User Guide

        Facebook Insights provides valuable data about your Facebook Page's performance, audience, and content engagement. This guide will help you set up and use Facebook Insights as a data source in Power My Analytics. Prerequisites Before connecting ...
      • Facebook Ads Data Connector User Guide

        Facebook Ads is a powerful advertising platform that allows businesses to reach their target audience on Facebook, Instagram, and across the web. This guide will walk you through how to connect your Facebook Ads account to Power My Analytics, create ...
      • Troubleshooting BigQuery

        When troubleshooting BigQuery, you may need to view your BigQuery export logs. This article will show you how to check the logs and see details about any errors. Viewing Export Logs Your BigQuery export logs show a timestamped record of your exports ...
      • Troubleshooting Instagram

        Most of the difficulties our customers have with Instagram are easy to solve independently without the need to wait for a support ticket reply. This article will help you find everything you need. Instagram Ads All the latest about Instagram Ads' API ...