Troubleshooting Facebook

Troubleshooting Facebook

Facebook's API is complex and often difficult to work with due to continuous changes and little documentation or support. Here you will find the most up-to-date information we have to troubleshoot issues that arise while making Facebook reports.

Facebook Ads

All the latest about Facebook's API changes:
Difficulty connecting can usually be fixed very easily. Try these articles before you submit a ticket:
If you are encountering missing or incorrect data, you can read about how to fix most of those errors here:
  1. Missing Sums on Facebook Ads Campaign Reports
  2. How to Create a Scorecard for Conversions in Facebook or Instagram Ads
  3. Results Field Does Not Work
  4. Choosing the Right Metrics for Website Actions and Pixels Performance Reporting
  5. Why Can't I Create Breakdowns by Objective in Facebook or Instagram Ads?
  6. Community Connector Error: Current Combination of Data Breakdown Columns Is Invalid

Facebook Insights

  1. Facebook Pages Missing from Dropdown
  2. Error: Unique Metrics Can Only Be Requested in 1/7/28 Day Intervals
  3. Facebook Insights Authorization Error
  4. How to connect Facebook Insights to the Social Media Dashboard template
  5. How to Avoid Duplicate Reports in Google Data Studio
  6. Missing Demographic Data in Facebook Insights
  7. Facebook Insights Total Reach Has Low Values for Grand Total
  8. Meta Business Suite Reach and Engagement Numbers Do Not Align with Facebook Insights Reports

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