Why Do the Sales Numbers Not Align with My Woocommerce Sales Reports?

Why Do the Sales Numbers Not Align with My Woocommerce Sales Reports?

There may be several different reasons that your WooCommerce data is not aligning. This article will help you find the cause and fix your reports.

Order Status

WooCommerce's API reports all orders including completed, pending, processing and more. To align with WooCommerce reports, select Completed, Pending, and Processing under Order Status Filter in the connector configuration screen.

Refund Date

Refunds are reported in the WooCommerce Sales Reports by the date they were refunded.  The API will report refunds by the date the order was placed.  When comparing the two reports, refunds will not align by date range.

Data Is Still Loading

We initially backfill 3 months of data. On the first day you connect, it can take up to a couple of hours for data to populate in your report. You can then backfill up to 2 years from your Hub.

    Still having issues?
    Send us a ticket and we will get back to you.
      • Related Articles

      • Why Do the Sales Numbers Not Align with My Amazon Seller Central Reports?

        There are several reasons you might see different numbers when comparing the Amazon Seller connector with Amazon's reports. This article will help you troubleshoot reports that show different numbers from Amazon's in-house reporting. Minimizing ...
      • Why do the sales numbers not align with my Shopify Sales Reports?

        This article will help you to understand some of the discrepancies you may see between Shopify Sales Reports and the reports you make with our connectors. There are many potential causes for missing or incorrect data in your Shopify report. Time ...
      • WooCommerce Data Connector User Guide

        Our WooCommerce connector provides a wide range of data that can make reporting easy. This article will tell you everything you need to know about how to get the most out of your WooCommerce reports. Available Data Performance KPIs - Total sales, net ...
      • Incorrect Inventory Numbers from Amazon Seller

        This article will assist with the following problem: Inventory numbers in an Amazon report are bloated or incorrect. Cause The most common cause of this problem is a missing marketplace dimension or filter. Even if you configure your account to ...
      • Instagram Insights Posts Data is Inflated

        This article will help to resolve the following problem: ​ An Instagram Insights report shows data for posts that does not align with the data shown in Instagram's own analytics. Cause Most of the time, our customers find this error in Google Sheets ...