Will I Be Charged for the PMA Support User in My Hub?

Will I Be Charged for the PMA Support User in My Hub?


If you've reached out to our support team, you may see a user called "PMA Support" in your hub. This is the profile used by our support team and you will not be charged any amount.


In your PMA Hub, you may see the user "PMA Support" under Users after you've contacted our support team with an issue.

The Users section in your Power My Analytics hub.

Cause

This profile is used by our support team when providing troubleshooting services. You will not be charged any amount, and no action is required on your part.

    Still having issues?
    Send us a ticket and we will get back to you.
      • Related Articles

      • Hub Not Found in Selection Menu

        Is your hub missing from the selection menu when you try to connect in Looker Studio? This article will help. This article will assist with the following problem: Your Hub (in this example, PMA@gmail) is not available in the drop down list when ...
      • Submit a Ticket

        Before submitting a ticket, use the following checklist to ensure that your issue gets resolved as quickly as possible. 1. Verify that your solution is not already documented The answers to all of our most frequently asked questions and common issues ...
      • Google Analytics Data Connector User Guide

        The following article is a guide to automating reports with your Google Analytics connector. It includes information on available data as well as currently unavailable data and tips on how to get the most out of your Google Analytics reports. To ...
      • Blank Screen or Unable to See Hub

        This article will address the following error: Hub will not load or a blank screen displays when logged in. Cause Your company's firewall may be blocking Power My Analytics or you may have cookies blocked. Solution Enable cookies In the privacy and ...
      • How to Use the My Tickets Area

        My Tickets is the place to track the status and history of your support tickets and talk with our support team. If you've submitted a ticket to our support team, you can track your ticket in the My Tickets area. To open My Tickets, go to PMA Support ...