Facebook and Instagram Insights Time Zone Mismatch

Facebook and Instagram Insights Time Zone Mismatch

This article will address the following issue:
The time in a Facebook or Instagram Insights report does not match the time shown in Facebook Creator Studio.

Cause

Facebook and Instagram's APIs format all of their data to match the time zone at their headquarters (UTC -8:00 or UTC -7:00 during daylight saving time). 

Solution

Our connectors can only retrieve the data as Facebook sends it. 
Our tech-savvy customers' insights are always valuable to us. If you find your own solution, please share it with us in a ticket!


    Still having issues?
    Send us a ticket and we will get back to you.
      • Related Articles

      • Troubleshooting Instagram

        Most of the difficulties our customers have with Instagram are easy to solve independently without the need to wait for a support ticket reply. This article will help you find everything you need. Instagram Ads All the latest about Instagram Ads' API ...
      • Instagram Insights Data Connector User Guide

        Our Instagram Insights connector provides a wide range of important data that can make reporting easy. This article will tell you everything that you need to know about how to get the most out of your Instagram Insights reports. Available Data Key ...
      • Facebook Insights Data Connector User Guide

        The following article is a guide to automating reports with your Facebook Insights connector. It includes information on available data as well as currently unavailable data and tips on how to get the most out of your Facebook Insights reports. To ...
      • Why Am I Not Seeing Insights for Some of My Old Instagram Posts?

        This article will address the following issue: An Instagram account that was previously a personal account but has converted to a business account may be missing media insights metrics from before the conversion. Missing data will include: Engagement ...
      • Instagram Insights Posts Data is Inflated

        This article will help to resolve the following problem: ​ An Instagram Insights report shows data for posts that does not align with the data shown in Instagram's own analytics. Cause Most of the time, our customers find this error in Google Sheets ...