Missing Pages in Facebook Insights

Missing Pages in Facebook Insights


Sometimes, Facebook changes app permissions and they need to be refreshed. This can cause frustration when you're trying to connect to Facebook Insights and you see missing pages. This page will help you get back on track.


This page will assist you with the following errors

Missing pages in the drop-down menu when connecting with Facebook Insights from Looker Studio.
Missing page_id'Error-id: when trying to connect

Causes

There are several potential causes for these errors.

Please allow 48 hours for the page to appear after you have followed these troubleshooting steps.

Incompatible Browser

Sometimes Mac or Safari browsers will not work. Try again with Chrome.

Insufficient User Permissions

You will need different types of access depending on how you manage your page.
  1. Facebook's classic page management tools require Administrator access.
  2. If you use Business Manager to manage your page, you will need Page Editor access.
  3. If you use New Page Experience to manage your page, you will need at least partial access.

Insufficient App Permissions

Our app may have insufficient permissions from Facebook.

Check your connected apps in Facebook to make sure our App still has permission to access Insights for all of your pages.

If the above link does not work, click the drop down menu next to your image at the top right corner of your Facebook Homepage. Click Settings & Privacy.



Click Settings.



Select Security and login.



Select Business Integrations from the left navigation pane.  Find Power My Analytics then click View and Edit.


Make sure all permissions are approved. It is especially important to approve:
  1. Access your Page and App insights
  2. Read content posted on the Page
  3. Read user content on your Page
  4. Show a list of the Pages you manage



If you are given the option to select which pages we can manage, select those pages.



Then go back to Looker Studio to see if the pages are now available.

More than 100 Facebook Pages

Facebook cannot return a complete list of pages if there are more than 100. 
If you manage more than 100 pages, please send us a ticket at the link below and specify the number of pages you manage.

If the error persists

Go to your Facebook account business integrations and remove our app.


Then disconnect and reconnect in your Hub. Doing so will not impact any existing reports.




    Still having issues?
    Send us a ticket and we will get back to you.
      • Related Articles

      • Missing Demographic Data in Facebook Insights

        This article will help you troubleshoot missing Facebook Insights demographic data in your PMA reports. Cause Facebook Insights has API limitations regarding demographic data. If there are fewer than 100 views, or the most recent 3 days are included, ...
      • Facebook Insights Data Connector User Guide

        The following article is a guide to automating reports with your Facebook Insights connector. It includes information on available data as well as currently unavailable data and tips on how to get the most out of your Facebook Insights reports. To ...
      • Troubleshooting Facebook

        Facebook's API is complex and often difficult to work with due to continuous changes and little documentation or support. Here you will find the most up-to-date information we have to troubleshoot issues that arise while making Facebook reports. ...
      • Meta Business Suite Reach and Engagement Numbers Do Not Align with Facebook Insights Reports

        Reach and engagement metrics in Meta Business Suite may appear lower than in your PMA Facebook Insights reports. This article will help you find the correct figures. Cause Meta Business Suite's Insights Overview section only reports organic reach and ...
      • Facebook Insights Lifetime Reach Has Lower Number Than Daily Total Reach

        Facebook Insights reports of Lifetime Reach can show a value that is lower than daily Total Reach. This article will help you identify and troubleshoot the issue. This article will address the following issue: In your Facebook Insights reports, the ...