Troubleshooting Shopify
Most of the difficulties our customers have with Shopify are easy to solve independently without the need to wait for a support ticket reply. This article will help you find everything you need.
Try these articles if you are having difficulty connecting:
If your data seems to be missing or incorrect, try these articles first:
- Why Do the Sales Numbers Not Align with My Shopify Sales Reports?
- Missing POS Location Name Data in Shopify
Related Articles
Shopify Data Connector User Guide
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If you're seeing blank or missing data or "0" values for metrics when using the POS Location Name dimension in your Shopify reports, this article will help you resolve the issue. This problem occurs when your Shopify connection doesn't have the ...Basic Troubleshooting
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The following article provides the steps for setting up your Shopify store to allow PMA's connector to collect data. Prerequisites Before you begin, ensure you have: Store owner access or staff access with all permissions to set up the connection ...