Instagram Insights Error: "Unable to Get Live Data for This Component" When Using Engagement or Post Engagement Rate

Instagram Insights Error: "Unable to Get Live Data for This Component" When Using Engagement or Post Engagement Rate

This article will help to resolve the following problem:

In Looker Studio, an Instagram Insights report using the Engagement or Post Engagement Rate fields may display the error: "Unable to get live data for this component. Please try again in a few minutes."



Cause

The Engagement and Post Engagement Rate fields are deprecated and no longer supported by Instagram. This is a limitation of Instagram's API.

Solution

  1. Use the field Total Interaction in place of Engagement.
  2. Use a calculated field with Total Interaction divided by Lifetime Impressions in place of Post Engagement Rate.

    Still having issues?
    Send us a ticket and we will get back to you.
      • Related Articles

      • Troubleshooting Instagram

        Most of the difficulties our customers have with Instagram are easy to solve independently without the need to wait for a support ticket reply. This article will help you find everything you need. Instagram Ads All the latest about Instagram Ads' API ...
      • Instagram Insights Data Connector User Guide

        Instagram Insights provides valuable data about your Instagram business or creator account's performance, audience, and content. This guide will walk you through connecting Instagram Insights to Power My Analytics and creating reports with the data. ...
      • Error Connecting to Instagram Media Insights

        You may encounter the error "This Instagram account is not connected to a Facebook page" when attempting to connect your Instagram Insights account to Power My Analytics for data reporting. This guide addresses the common error and provides ...
      • Facebook Insights Data Connector User Guide

        Facebook Insights provides valuable data about your Facebook Page's performance, audience, and content engagement. This guide will help you set up and use Facebook Insights as a data source in Power My Analytics. Prerequisites Before connecting ...
      • Instagram Insights Posts Data is Inflated

        This article will help to resolve the following problem: ​ An Instagram Insights report shows data for posts that does not align with the data shown in Instagram's own analytics. Cause Most of the time, our customers find this error in Google Sheets ...