An Instagram Account Is Missing From The List When Trying To Create A Report

An Instagram Account Is Missing From The List When Trying To Create A Report

This article will help you to resolve the following problem:

One or more Instagram accounts are missing from the list when trying to create a report using the Facebook Ads data connector.

Cause

When you connect to Facebook Ads in the Hub, only accounts that are already added to your Business Manager account will be approved for accessing the API. You will need to disconnect and reconnect each time you add a new account to your Business Manager account. This will not impact any existing reports.

Additionally, if your Instagram profile was added within the last day, it may not appear as an available account. In this case, the account will appear as an option on the following day, as Power My Analytics' tasking automatically updates the list of available accounts on a nightly basis.

Resolution

  1. Manually disconnect and reconnect the Facebook Ads data source in your hub using the instructions at Disconnect and Reconnect a Source from Your Hub.
  2. Go back to Looker Studio and check to see if the account is now available.
  3. If this does not work: Go to your Facebook account business integrations and remove our App, then repeat steps 1-2 in your hub.


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