Why Can’t I See All of My Accounts in My Hub?

Why Can’t I See All of My Accounts in My Hub?

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Have you connected to a source but cannot see all of the associated accounts in your Hub or when configuring reports? This article will help you understand why accounts may be missing and how to resolve common issues.

General Reasons for Missing Accounts

Lost Access to an Account

If you previously had access to an account within a connected data source but that account no longer appears when configuring reports in destinations like Looker Studio, you may have lost access to that account on the source platform.

Why does this happen? When you lose access to an account - for example, if you are removed from a Google Ads account, lose admin permissions on a Facebook page, or are no longer associated with a business location - that account will not appear as an available option in your reporting destinations, even if historical data exists in your Hub.

What should I do?

  1. Verify your access on the source platform (Google Ads, Facebook Business Manager, etc.) to confirm whether you still have the required permissions for the account.
  2. Request access from the account owner or administrator if your permissions were revoked.
  3. Reconnect the data source in your Hub after access is restored to ensure the account appears in your reporting options.

Account Not Yet Enabled in Your Hub

If you have access to multiple accounts within a data source but only some appear in your Hub, the missing accounts may not yet be enabled. See Add and Remove Accounts from Data Sources for instructions on enabling additional accounts.

Source-Specific Troubleshooting

If you can't find your account in a connected data source, please refer to the following articles for source-specific guidance.

Amazon Ads

Facebook Ads

Facebook Insights

Instagram Insights

YouTube Analytics


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