Why Can’t I See All of My Accounts in My Hub?
General Reasons for Missing Accounts
Lost Access to an Account
If you previously had access to an account within a connected data source but that account no longer appears when configuring reports in destinations like Looker Studio, you may have lost access to that account on the source platform.
Why does this happen? When you lose access to an account - for example, if you are removed from a Google Ads account, lose admin permissions on a Facebook page, or are no longer associated with a business location - that account will not appear as an available option in your reporting destinations, even if historical data exists in your Hub.
What should I do?
- Verify your access on the source platform (Google Ads, Facebook Business Manager, etc.) to confirm whether you still have the required permissions for the account.
- Request access from the account owner or administrator if your permissions were revoked.
- Reconnect the data source in your Hub after access is restored to ensure the account appears in your reporting options.
Account Not Yet Enabled in Your Hub
If you have access to multiple accounts within a data source but only some appear in your Hub, the missing accounts may not yet be enabled. See Add and Remove Accounts from Data Sources for instructions on enabling additional accounts.
Understanding "All Accounts" in Looker Studio
When configuring a PMA data source in Looker Studio, you may see an option to select "All Accounts" from the Account multi-checkbox dropdown. It's important to understand what this selection includes:
- "All Accounts" only includes accounts that are enabled to sync in your Hub within the connected data source.
- "All Accounts" only includes accounts you currently have access to - if PMA loses access to an account, it will not be included.
- If access is lost after report creation, any account that PMA can no longer access will be automatically removed from the report along with its data.
If you expect to see more accounts in the dropdown or in your "All Accounts" selection, verify that the accounts are enabled in your Hub's Manage Accounts panel and that you still have access to them on the source platform.
Source-Specific Troubleshooting
If you can't find your account in a connected data source, please refer to the following articles for source-specific guidance.
Amazon Ads
Facebook Ads
- A Facebook Ads Account Is Missing From The List When Trying To Create A Report
- An Instagram Account Is Missing From The List When Trying To Create A Report
Facebook Insights
Instagram Insights
YouTube Analytics
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