Hub management
How to Use the My Tickets Area
My Tickets is the place to track the status and history of your support tickets and talk with our support team. If you've submitted a ticket to our support team, you can track your ticket in the My Tickets area. To open My Tickets, go to PMA Support ...
How to Block an Account
This article will help you learn how to block an account that is no longer needed. An account that was previously connected and still exists on a report somewhere will automatically reconnect in the Hub each time it refreshes. Instead of searching ...
Change Hub Owner's Email Address
This article will help you when you need to change the email address associated with your Hub because you no longer use the old email address or have lost access. If you can still access the old email account: 1. Add the new email address as a team ...
Migrate Connections to a New Hub
If you've created a hub and reports with the connections, then change your mind later or would like to consolidate payment on another hub, you will need to migrate your connections to the new hub. If you do not migrate the connections but the bill is ...
Pause or Resume My Subscription
Follow these instructions to temporarily pause or resume your Power My Analytics subscription. Your subscription will be canceled when it has been paused for more than 3 months. To Pause Your Subscription: Data updates will not occur while your ...
Cancel or Re-Activate My Subscription
To cancel your Power My Analytics subscription, follow the steps below. Before You Cancel Data updates will immediately cease when your subscription is canceled. Only a Hub Owner can cancel or re-activate a subscription. All accounts, locations, and ...
Manage and Remove Accounts
This article will show you how to manage and remove your connections and teach you how it will affect your bill and reports. How to Remove an Account 1. Begin at your Hub. Click Sources on the left navigation panel. Click the blue arrow icon next to ...
Activate an Expired Trial
Follow these instructions to activate your expired Power My Analytics trial. Begin at hub.powermyanalytics.com Log in as the hub owner for the subscription that you wish to reactivate. Only the hub owner can manage the subscription. If you see a ...