How to Reconnect a Disconnected Data Source

How to Reconnect a Disconnected Data Source

Info
Sometimes a connected account can become disconnected from your Power My Analytics hub, causing errors in reports. This article will show you how to reconnect a disconnected data source in your hub and get your data moving again.

What Happens When a Data Source Disconnects?

Power My Analytics uses the data sources you connect from various platforms in order to retrieve your data, warehouse it, and load it into your reports and exports.
  1. If your data source becomes disconnected, PMA can’t retrieve that data anymore.
  2. This can cause errors or incorrect data in your reports.

Why Did My Data Source Disconnect?

Your connected data sources can become disconnected from PMA for a variety of reasons, such as expiration of access credentials. 

How Do I Reconnect My Data Source?

  1. Follow these general instructions first: Disconnect and Reconnect a Source from Your Hub
If this does not resolve the error, see the specific instructions for the error message, affected connector or destination:

Amazon Ads
  1. New Store Added after Connecting Does Not Appear as Option or in Hub
BigQuery
Facebook and Instagram connectors
  1. Authorization Error - Error validating access token
Facebook Ads
Google accounts using Google Workspace
Google Sheets PMA Add-on
  1. Google Sheets Error: "Please re-connect your account"
Instagram Ads
Other error messages
  1. Community Connector Error: You Must Select a Valid Config When Connecting to the Data Source
  2. Connector Error: Please click "REFRESH AUTHENTICATION" and reauthenticate with Power My Analytics


    Still having issues?
    Send us a ticket and we will get back to you.
    Submit a ticket

      • Related Articles

      • Disconnect and Reconnect a Source from Your Hub

        Are you experiencing errors in your reports? Many issues can be resolved by simply disconnecting and reconnecting a data source. This guide will walk you through the process. Issue Errors in reports that can be resolved by disconnecting and ...

      • ActiveCampaign Data Connector User Guide

        Get valuable insights into your email marketing, automation, and sales performance by connecting your ActiveCampaign account to Power My Analytics. This guide will walk you through setup, reporting capabilities, and important considerations. ...

      • Spotify Advertising Data Connector User Guide

        Spotify Advertising allows marketers to track and analyze their audio, video, and display ad campaigns across the Spotify platform. This guide will help you connect your Spotify Advertising data to Power My Analytics and create insightful reports. ...

      • How to Reconnect a Data Source

        Are you experiencing unexplained data errors in your Looker Studio reports? The solution might be as simple as reconnecting your data source. This guide will walk you through the process of reconnecting a data source in Looker Studio, helping you ...

      • Migrate Connections to a New Hub

        If you've created a hub and reports with the connections, then change your mind later or would like to consolidate payment on another hub, you will need to migrate your connections to the new hub. If you do not migrate the connections but the bill is ...